Refund policy

At [Adornia&co], we want you to love your home. If a piece doesn’t fit your space quite the way you imagined, we are here to help you sort it out.
1. The Return Window
We accept returns on standard items within 30 days of the delivery date. To be eligible for a return, your item must be unused, unwashed, and in the same pristine condition that you received it. It must also be in its original packaging (including all protective styrofoam, boxes, and inserts).
2. Non-Returnable Items
To maintain quality standards and fair pricing, the following items cannot be returned:
• Custom or Made-to-Order Items: Custom furniture, monogrammed linens, personalized art, or custom-cut rugs.
• Clearance / Final Sale Items: Any items marked as "Final Sale" on the product page.
• Gift Cards: Digital or physical gift cards.
• Items Damaged Through Normal Wear and Tear: Items that have been used, washed, or altered after delivery.
3. Return Shipping Costs
• Customer Preference Returns: If you are returning an item simply because you changed your mind, it didn’t fit the space, or you don't like the color, the customer is responsible for return shipping costs.
• Oversized / Freight Items: Returns for large furniture, heavy mirrors, or large rugs must be shipped via a freight carrier. Return shipping fees for these items can be significant and will be deducted from your final refund amount.
• Damaged or Incorrect Items: If we made a mistake or the item arrived broken, we will cover 100% of the return shipping or replacement costs (see Section 6).
4. Restocking Fees (Optional but Recommended for Decor)
• To offset the labor and repackaging costs of delicate home goods, a [10% to 15%] restocking fee will be deducted from your refund for items returned without their original packaging or for oversized items/furniture.
5. How to Initiate a Return
1.    Email our support team at [Your Support Email] with your Order Number and the reason for the return. Please include photos of the item if applicable.
2.    If your return is approved, we will send you a Return Authorization Number (RMA) and instructions on where to send your package.
3.    Please do not send your purchase back to the manufacturer or our warehouse without contacting us first, as it will not be processed.
6. Damaged, Broken, or Defective Items
We package our fragile decor with the utmost care, but transit accidents happen.
• If your item arrives damaged, please email [Your Support Email] within 48 hours of delivery with your order number and clear photos of the damaged item and the outer shipping box.
• We will immediately ship out a replacement at no cost to you, or issue a full refund if the item is out of stock. Do not throw away the broken item or packaging until you have contacted us.
7. Refunds & Processing Time
• Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your item and whether the refund is approved.
• If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.
• Note: Original shipping charges are non-refundable.